Return Policy Page

Returns Policy

We want you to be delighted with your purchase and would be grateful if you would check the contents of your delivery carefully within 24 hours of receipt. If you wish to report missing, damaged, or faulty goods.

 Please have your order number to hand, you can find this on your order confirmation here:

WHAT HAPPENS ONCE WE RECEIVE YOUR DAMAGED OR FAULTY ITEM(S)?

Our Returns Department will be in touch via email once you have dropped off / had your item collected.

To enable us to process your return please respond giving full details for the return reason.

Once the item(s) has been received back by us it will be processed through our Returns Department (subject to compliance with our Terms and Conditions) including a full inspection and testing. Should your item be found to be faulty or not up to the required standard a credit will be issued within fourteen days including any applicable carriage charge. 

If the item is found not to be faulty and is up to the required standard no refund will be issued. You will be contacted, and the item can be returned to you at your cost provided you confirm to do so within 14 days of notification. Following this period, the item(s) will be disposed of

For full details regarding our returns policy, please see our Terms & Conditions.

If you have a query about returning your order, please contact our Returns Team at +233 50 158 2501 or by writing to us at info@citylightsonline.com

We're open Mondays – Saturdays, 8:30 am – 5:30 pm, and would love to help you out with any questions you might have. Alternatively, take a look at our FAQs section for some commonly asked questions.